[Return Period]
Returns or exchanges are available within 7 days of delivery.
[Ineligible for Returns]
• Minor paper wrinkles or surface scratches.
• Slight color variations between the screen and the actual product.
• Natural characteristics of Riso printing (ink mixing, smudging, roller marks, or back staining).
• Natural variations in hand-stamping (slight placement shifts, ink density, or border marks).
• Change of mind.
[Eligible Reasons for Returns]
• Items torn or heavily soiled during transit.
• Incorrect item delivered (Misdelivery)
[How to Request]
Within 7 days of delivery, please contact us via Email (cualeunu@gmail.com) with the following information:
• Your name, order number, and product name.
• Mandatory photo or video evidence of the unboxing/product condition.
[Return Shipping & Fees]
• Cualeunu will cover all shipping costs if the product is confirmed to have a manufacturing defect or transit damage.
• All returns must include all original components (product, capsule, and box) in their original condition.
• Domestic Orders (South Korea): We will arrange for our designated courier pick-up after approval.
• International Orders: Customers must ship the item back using a local postal service with a tracking number after our confirmation.
• Once the shipping process has started, cancellations are treated as returns, and round-trip shipping fees will apply.